Definitions:

“Site”, “We”, “Us” means the TickCats website and all the services connected within

“Event” means the individual event or events promoted on the TickCats site for which Tickets are available

“Tickets” are the right of admission to an Event

“You” means the individual purchasing tickets using this Site
  
Please read all of our terms and conditions carefully.  By using this site and registering to buy tickets, You will have complied to have agreed and accepted all the terms below.

 

Registration
To buy Tickets You must be a registered user of the Site.  To be a registered user of the Site, You agree to a) provide true, accurate, current and complete information about Yourself as prompted by the Site registration form and b) maintain and promptly update the registration data to keep it true, accurate, current and complete.

You are responsible for all information posted using Your account, including instances where anyone using Your email address and password has accessed the Site. It is Your responsibility to keep Your password secure and protected to prevent such access.

 

Refunds
In cases where an event is cancelled, or does not take place for any other reason, You will receive a refund from TickCats. The amount refunded will be the full ticket price less a refund handling fee and the booking fee paid at the point of purchase will be non-refundable.

If a full or partial refund is requested by You for any other reason, we will review the situation on a case-by-case basis. The decision on whether or not to refund any or all of the ticket price will be at the Event Organiser’s sole discretion.

Refunds will be made back to the card used to make the purchase and will take between 5-7 working days to complete.

 

Event/Venue Rules and Regulations
Tickets are issued subject to the Rules and Regulations of the Event, issued by the Host and the venue.  Full details are available from the Host on request. You and all other Ticket holders in Your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.

 

General conditions across all Events:
•    Ticket holders must be able to produce acceptable proof of name and age
•    The right of admission is reserved by the Event Host and venue.  You may be refused entry or ejected for anti-social behavior or other activity deemed inappropriate
•    The right is reserved to alter, amend, add, withdraw or substitute Event artists, prices, date, venue, capacity, age restrictions and times
•    Recording equipment of any description may not be used without the express written approval of the Event Host

 

Termination
TickCats, at its sole discretion, may terminate Your password, account(s) and/or Your right to use the Site at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due, or if TickCats believes that You have violated or acted inconsistently with the Terms and Conditions herein contained or against the letter of spirit of these Terms and Conditions.

 

PRIVACY
All information provided by You or collected by TickCats in connection with the Services is governed by TickCats’s Privacy Policy, please refers to below statement under subject Privacy Policy. TickCats strongly recommends that You review the Privacy Policy closely. Further, any information submitted or provided by You to the Site may be publicly accessible. You should take care to protect private information or information that is important to You. TickCats shall not be responsible for protecting any such information and is not liable for the protection of privacy of electronic mail or other information transferred through the Internet or any other network that You may use. Please be aware that if You decide to disclose personally identifiable information on the Services, this information may become public. TickCats does not control and shall not be responsible for the acts of You or any other users (whether Organizers, Buyers, other non-Organizers or otherwise) of the Site.

 

PRIVACY POLICY

TickCats takes Your privacy seriously. This Privacy Policy explains the steps We take to ensure information about You is kept secure and confidential and complies with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

Please read this Privacy Policy carefully. Once You use this Website (“Site”) or any of Our mobile phone applications (“Apps”) or Our services available via it or them You will be deemed to have read and consented to the uses of Your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Website terms and conditions of use (“Terms and Conditions”).

You must not use Our Site or Apps or any services available via it or them if You do not accept this Privacy Policy and the Terms and Conditions.

 

1. Your Details And The Purposes For Which Information Is Used

1.1 You will need to register to become a member of the Site (“Member”) if You wish to enter certain areas of, or to use some services available via, the Site or any Apps.

1.2 When registering as a Member and purchasing Tickets, You must provide Us with the following personal information (among others):

(a) Your name;

(b) Your billing address;

(c) Your email address.

1.3 This personal information and any other information You provide to Us via the Site or any Apps is required in order to process Your order, manage Your Member registration with us and to provide You with information and offers about Events and Event Hosts.

1.4 On registering with us You will be able to view Your registration details through the My Account page using Your email address and the password You have chosen.

1.5 You will be able to edit all the details You have given Us through the My Account page by using Your email address and password.

 

2. Passing On Your Details

2.1 In processing Your order, We will only pass on personal information about You to third parties such as is necessary to enable Us to process the payment for Your order and to fulfill Your order, restricted to those third parties such as the Hosts of any events for which You have bought a ticket.

2.2 We will use Your name, email address and any interests or preferences You provide to Us to keep You informed of forthcoming Events and offers relating to Events and Event Hosts. You may withdraw Your consent for the provision of this information at any time either through the My Account page or by unsubscribing via the newsletters.

2.3 Furthermore, We may, only with Your prior consent, pass on Your personal information and any interests or preferences You provide to Us to Event Hosts, who may contact You directly with marketing materials about their events and offers.  Once You have given consent You can, at any time, ask Us to cease passing on Your personal information (by sending an email to [email protected]), and You may ask any third parties to whom Your information has been passed to cease using Your personal information.

2.4 We may disclose information about You if You breach or if We suspect You may have breached this Privacy Policy or the Terms and Conditions. We may also disclose Your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.

2.5 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to us.

Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways we utilise adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, to safeguard card data handling.

Whilst we shall not store your credit card information, such payment gateways and other transaction or payment processors, under PCI-DSS, may store your purchase transaction data for only as long as is necessary to complete the transaction and thereafter for only as long as it is required by law.

Such third-party payment gateways and other transaction or payment processors and other third parties, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

3. Security

3.1 All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encyrption.

3.2 Whilst We strive to protect Your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information You send to us. You provide us with information via this Site at Your own risk.

3.3 We do not store your payment card information which is handled entirely by our payment processors.

 

4. Cookies

4.1 Our Site uses ‘Session cookies’ which track Your browser session. These do not store any information on Your computer but merely allow our Site to recognise Your order and its contents and whether You are logged in to Your account.

4.2 By using this Site and/or using any services provided via it You agree to the above use of cookies.

 

5. Transferring Your Information Abroad

5.1 Information submitted by You to Us may be transferred abroad for the purpose of performing the contractual obligations owed by Us to You under Our Terms and Conditions.

 

6. Access and Correction of Personal Information

6.1 You have the right to request access to and correction of information held by us about you. If you wish to access or correct your personal data, please edit your member registration details through the My Account page on the Site or contact us at [email protected] We have the right to charge a reasonable fee for the processing of any data access request.

All Site material is owned by TickCats. There must be no reproduction of any of this material without the prior consent of TickCats. Any use of this Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of TickCats. If You have any questions relating to this Privacy Policy or how We deal with Your personal information please contact Us via the Home page or by sending an e-mail to [email protected]

 

7. Governing Law

These Terms and Conditions and Privacy Policy shall be governed by the laws of the Hong Kong Special Adminsitrative Region of the People’s Republic of China.